General Information

From 1 Jan 2024, online sellers of low-value goods to Malaysian consumers will be liable to charge, collect, and remit sales tax on Low Value Goods (LVG). 10% sales tax has been included in the product price and will be paid directly to Royal Malaysian Customs Department.

Orders near the tax-free limit may be assessed by Duties and Taxes (D&T) as the currency exchange rate may vary.

To find out if you need additional licenses or permits to import the items, please check with your local customs office.

Customs Information

If your order value exceeds RM500, the entire sum would be subject to Goods and Services Tax (6%).

iHerb will not be liable for packages held or confiscated by customs.

For information about customs, import duties, etc., visit: Royal Malaysian Customs Department

Restrictions

According to the Malaysia Customs regulations, the following substances are not allowed to be imported into Malaysia: DHEA and products containing poppy seeds and hemp.

Shipping

The estimated delivery date is available during checkout. However, it may be affected by air freight delay, Customs hold, or any other complications outside of iHerb’s control.

You may need to pay import taxes, customs duties, or a brokerage (handling) fee which are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

Carrier	Order limit	Tax & Duties	Tracking	Contact Info
Rincos/ Skynet	Max weight: 4.5 kg (10 lbs) Max order value: $110 USD	Not included - may be collected at delivery	Full tracking	Rincos/Skynet Customer Service: 603-51032227 / 6019-3502827 / 60-356239010 Email: [email protected]
GD Express	Max weight: 4.5 kg (10 lbs) Max order value: $110 USD	Not included - may be collected at delivery	Full tracking	GD Express Customer Service: 603-6419-5003 Email: [email protected] / [email protected]/ [email protected]
DHL	Max weight: 68 kg (150 lbs)	Not included - may be collected at delivery	Full tracking	DHL Express Customer Service: 1800 888 388

Contact Us

Click here to contact iHerb's customer service.